Your appointments are very important to Fern by Fanatical. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Any cancellations or rescheduling with less than 24 hours of notice or no-show appointments are subject to a cancellation fee amounting up to $100. If this happens, prior to booking your next appointment, you will be required to pay for your service in advance.
If the appointment was made within the 24 hour period and must be canceled, the client should cancel within 4 hours of appointment time, or it will result in a charge of up to $100.
We recognize the time of our clients and staff is valuable and have implemented this policy to ensure you receive the best service possible. We appreciate your understanding.
As a courtesy, we will call, text or email and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
We cannot receive text or email cancellations, please call 910-725-0222 to make changes to your appointment.
When you schedule your appointment with us, you are agreeing to these policies.
